Ethically Made Alternative Clothing | Neon Underground – Neon Underground Apparel
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    Ethically Made  

    All of our products are handmade to order and crafted with the highest quality, ethically sourced materials. Zero inventory and ethically sourced materials eliminates environmental risks by excess stock and mass production.

    WE PRACTICE SLOW FASHION

    We want to be remembered for the quality of products we deliver, not the waste we leave behind. Eliminating order minimums and delivering made-to-order products.

    Our Manufacture

    Our supplier owns and operates each factory located in Quanzhou, China, it gives us the ability to monitor and control working conditions. Audits are annually performed to ensure best business practices, standards, and compliance are met.

    🌏Ethically Made  

    All of our products are handmade to order and crafted with the highest quality, ethically sourced materials. Zero inventory and ethically sourced materials eliminates environmental risks by excess stock and mass production.

    ♻️WE PRACTICE SLOW FASHION

    We want to be remembered for the quality of products we deliver, not the waste we leave behind. Eliminating order minimums and delivering made-to-order products.

    💯Fair Trade Manufacture

    Our supplier owns and operates each factory located in Quanzhou, China, it gives us the ability to monitor and control working conditions. Audits are annually performed to ensure best business practices, standards, and compliance are met.

     
    The (NU) Ethical Standard

    At Neon Underground Apparel, we strive to provide quality alternative subculture apparel that is proudly made under the highest standards- offering you a stylish selection that not only looks and feels great, but provides peace of mind in the ever growing fast fashion industry. Each garment is handmade to order with high quality, ethically sourced materials, then packaged in 100% recycled material.

    Our network of suppliers hold certifications from Oeko-Tex Standard 100, SGS Printing, and FSC Packaging, and receive yearly audits to ensure the best practices and standards are being met from - the materials being used, to the working conditions in which the product is made.

    We believe in the practice of slow fashion, which is why each of our products is custom made to order. This helps us to eliminate the need for warehouses full of inventory and excess stock collecting dust, along with the wasted materials typically created by mass production. Our limited selections also provide our customers with an opportunity to own a unique, high quality garment that can be proudly worn again and again.

    Our customers are real people, which means they need real sizes to choose from. We aim to offer the latest trends and instant classics in a wide range of sizes, and plan to continue to expand this selection to be as inclusive as possible. Currently, most of our selection is available in sizes XS-XXL. Please know we are searching for alternate suppliers that meet our ethical and quality standards to offer sizes that are not currently available.

    If you have any specific questions about how or where our products are made, or want to be sure you get the best fit possible, please do not hesitate to reach out. We want each and every NU Babe to feel great in and about their Neon Underground purchase!

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    Refund & Return Policy

    Returns
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Additional non-returnable items:
    Used, torn, or damaged products

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@nuapparelus.com.

    Sale items (if applicable)
    Sale priced items may be refunded, and you will be refunded the amount you paid.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hburnett@nunapparelus.com and send your item to: 600 Spring Willow Dr. Allen, TX 75002

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping
    To return your product, you should mail your product to: 600 Spring Willow Dr. Allen, TX 75002

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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