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Shipping Information

Top Quality Shipping Service

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world. The majority of all products sold in our store are shipping overseas and shipping times are usually between 2-3 weeks depending on our manufacturer.

Order Tracking

Shipping FAQ's

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those areas we will contact you.

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

How long does shipping take?

This refers to the time it takes for items to be shipped from our warehouse to the destination. (The time frame for order delivery is divided into two parts)
International delivery usually takes about 15–39 business days.

US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 12 and 20 days to arrive at their destination but can take longer from time to time.

More Delivery Details

Shipping time varies by location. These are our estimates:

Location Estimated Shipping Time*

United States

12-25 Business Days

Canada & Europe

12-25 Business Days

Australia & New Zealand

15-30 Business Days

Mexico, Central America & South America

15-30 Business Days

*This doesn’t include our 2-5 day processing time

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

Once you receive your tracking number, you can track you order through our shipment & logistics page. Just enter in the tracking number provided and you can track your order 24/7!

Order Tracking is also located directly above the Shipping FAQ section of this page. <3

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Still Have More Questions?

We do not offer express shipping at this time. Since we do offer free shipping to all our customers we are unable to also provide express shipping for free. Our team is growing and working hard everyday to improve our shipping times and rates.  

Please contact us directly if you have any questions, concerns or if you to send us any feedback.
We love hearing from our customers, and our mission is to provide the best top quality and personal customer service "humanly" possible!

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Neon Underground Apparel Grunge Goth Aesthetic Tumblr Clothing online