FAQ

We are here to help

GENERAL QUESTIONS

Do you ship worldwide ?

💜🌎 Yes, we do! We ship internationally all over the world for free, for ever!

Why have I received an email saying the item I've ordered is out of stock?

💜 When you receive this email you will also receive an option to replace with another product of similar cost or we will refund you in full for the the product you purchased that is out of stock.

This will only happen in the event our inventory management team delays in submitting their inventory report and the online stock is not updated prior to making your order.

How can I search to find products on the website?

💜 You can either click the search icon on the top right hand corner of our navigation bar to search product or click the Menu bar on the top left of our site to open up our menu navigation sidebar.

You will then see a search bar at the top of our menu navigation sidebar, just type whatever your heart desires and our search engine will do its magic <3

Can you tell me more about your Price Promise policy?

How much is shipping? How long will the delivery take? Shipping varies depending on your location.

General delivery time:
USA & Other countries 15 - 30 working days
UK 10 - 25 working days

For more details about our shipping times please visit our Shipping FAQ page

What payments methods are accepted?

💜 We accept Paypal, Google pay, Apple Pay and all major credit/debit cards such as Visa, Mastercard, American Express, Discover, and JCD are accessible to payment. Before you pay for your order, please make sure you have an available balance and check the information you typed (Common problems include incorrectly spelled name). We do not accept any type of cryptocurrency & digital checks.

Why did my order come in seperate packages?

💜 We have multiple warehouses that store our product inventory so depending on the product ordered they will be shipped stright from our warehouse to your doorstep and may come in different packages. In the situation that you only got one of your packages and your tracking says it was delivered please contact us whithin a 30 days and we will make sure to take care of you!

what is your return policy?

💜 Typically we will accept a product return within 30 days after confirmed delivery of your package. After the 30 day window we will only accept returns for goods that have been severely damaged or if you have a legitimate reason you need to return the product ordered, we will work with you don't worry. <3

For more details please visit our Return & Exchanges Policy Page.

You may also email us at Customerservice@nuapaprelus.com and our team will reply back to you within 24-48 hours.

STILL HAVE QUESTIONS?

Contact us <3

(972) 693-4047

info@nuapparelus.com

We will contact you soon!
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STILL HAVE QUESTIONS?

Contact us <3

(972) 693-4047

info@nuapparelus.com

We will contact you soon!
This field is required
This field is required
This field is required