COVID19 doesnt have to suck – Neon Underground Apparel
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COVID-19 is a bummer, don't you worry we gotchu NUbabez

FAQ's

Are there any changes to your shipping, charges, delays, etc.

Due to the pandemic we have had to temporarily adjust our shipping methods, and there have been some slight delays. All orders are now required to be shipped using our premium shipping method which is at no extra cost to you!

So FREE WORLDWIDE PREMIUM INSURED SHIPPING is back in action!

Unfortunately our express shipping is temporarily unavailable due to the COVID-19 p andemic, we will be offering express shipping immediately after our carriers make it available again.  Our premium shipping times still vary by location but our average delivery time is between 10 - 17 business days, post-production.

Remember each garment is hand made to order, which takes 2-4 business days. Delivery is 10 - 17 business days once it has left our facilities. This again does vary by location and some countries are taking roughly 2-5 additional days to arrive, due to the spread of COVID-19.

If you have any questions about shipping times in your country please contact us and we will be happy to answer any questions you may have.

Are you still accepting orders?!

Yes fo'sho! We are still accepting orders all over the globe, no discrimination here BB'z. Our primary fulfillment center is up and running at full operations and you can order freely.

If your country is on a complete lock down and not accepting freight we will be saving your orders and process shipping as soon as our carriers give us the green light. <3

Italy continues to fight against the virus and cannot receive imported goods indefinitely.

Are you still shipping ?

YES! As we continue working through this global pandemic, our carriers informed us on countries and states who are not accepting imported goods due to the state of emergency they are in. These regulations are mandated by carrier and by country/state.

Okay, but what countries can you still ship too?

As of 4/1/20 Italy continues to fight against the virus and cannot receive imported goods indefinitely, everywhere else is......THUNDER CATS GOOOOO!!!!! Translation: We can ship to you!!

Are your US warehouses still open?

No... unfortunately roughly 80% of our US warehouses are temporarily closed due to COVID-19. Luckily this only effects a small percentage of our products. The below product types are currently only available for pre-order since the manufacturing facilities are temporarily closed.

  • Sports Bras
  • Beanies
  • Fitted Crop Tops

All other products on our site are still available and ready to ship out, excluding Italy until further notice. If you are unsure if a product is currently available, please contact us using the chat bot- that is the easiest and quickest way for us to get back to you!

Since you are a small business, how is the COVID-19 pandemic effecting you?

We are a small business, yes, and we have only 2 employees currently - Blake & Hannah. Since the start of the pandemic we have taken every precaution necessary to keep our family safe (we have two boys 10 & 1 years old.) Since Neon Underground is our main source of income we have definitely felt the effects of the abrupt change in the economy. Every order made goes to helping us keep our business afloat and helps us take care of our family during these tough times. We work from home with both of our kids and adjusting has been, well, not the easiest. Homeschooling our oldest son and taking care of a toddler while managing our business has been a struggle, but we are dedicated to upholding our standards and ensuring the best possible experience for all of our NUbabes!

If you have any more questions or just want to get to know us more on a personal level, please shoot us an email or DM us on our social profiles. <3

Facebook: @NUapparelus

Instagram: @NU.Apparel.US

Tik Tok: @NU.Apparel.US

 

Stay safe and healthy out there, BB'z!

More questions?

Updated 4/9/20

Email us at Hburnett@nuapparelus.com

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